Terms of service
Terms of Service
Last updated: June 11, 2025
Welcome to BIJOUX SILVA ("we", "our", "us"). These Terms of Service govern your use of our website and purchase of our handcrafted and industrial jewelry products. By accessing or using our store, you agree to be bound by these terms.
1. Overview
Our online store offers handcrafted earrings and necklaces, as well as industrial-style jewelry primarily made with sterling silver, gold-filled materials, and hypoallergenic metals. Each item is carefully crafted or selected for its unique quality and design.
2. Product Information
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All jewelry is described as accurately as possible, including materials used, dimensions, and finishes.
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Please note that handcrafted pieces may have slight variations in color, texture, or finish due to their artisanal nature.
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We make every effort to display our products’ colors accurately; however, the actual color may vary slightly due to screen settings.
3. Orders
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All orders are subject to acceptance and availability.
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We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud or pricing errors.
4. Pricing
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All prices are listed in CAD and are subject to change without notice.
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Taxes and shipping fees will be calculated at checkout.
5. Shipping & Delivery
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We offer domestic and international shipping. Shipping costs and delivery estimates are provided at checkout.
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Once an order is shipped, we are not responsible for delays, lost, or damaged packages caused by shipping carriers.
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Please ensure your shipping information is accurate. We are not liable for deliveries to incorrect addresses provided by customers.
6. Returns & Exchanges
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Due to hygiene and safety, all earring sales are final and non-returnable.
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Returns or exchanges may be accepted for non-earring items if requested within 10 days of delivery and only if the item is unused and in its original packaging.
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Customers are responsible for return shipping costs unless the item was defective or sent in error.
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To initiate a return, please contact us at Info@bijouxsilva.store
7. Care & Warranty
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We recommend avoiding exposure to water for long periods of time, chemicals, or perfumes to prolong the life of your jewelry.
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We do not offer extended warranties, but if you receive a damaged or faulty item, please notify us within 10 days of receipt.
8. Intellectual Property
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All content on this site—including designs, photos, product descriptions, and logos—are the intellectual property of BIJOUX SILVA and may not be used or reproduced without permission.
9. Privacy
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Please review our Privacy Policy to understand how we collect, use, and protect your information.
10. Modifications to Terms
We may update or change these Terms of Service at any time without prior notice. Your continued use of the website following any updates constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@bijouxsilva.store
Business Name: Bijoux Silva
Location: Kitchener, ON/ CA